Covenant Health is largest Catholic health care provider in Canada. It employs over 14,000 staff, physicians and volunteers across 16 hospitals and care facilities in the province of Alberta.
With thousands of staff needing access to thousands more files, this healthcare organization took the plunge to build a corporate intranet. They called us in to help with structuring, writing, editing and populating the content, and to assist with employee education material.
We first conducted a content audit, then identified authors and the status of existing and new contents. We created a style guide, wrote and edited content, assisted with user experience design, and redesigned employee education materials and printable materials. We also provided some training on writing for the web best practices and helped to populate content onto the RedDot-based intranet.